Thank you for shopping with UNV Guyana! We aim to ensure that your order arrives safely and on time. Below, you will find detailed information regarding our delivery process.
Order Processing
- Orders are processed Monday through Friday (excluding holidays).
- We strive to process all orders within [insert time, e.g., 24-48 hours] of receiving them.
- Once your order is processed, you will receive a delivery confirmation email.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
We offer various shipping options to meet your needs. Below are the standard shipping methods and delivery times:
-
Standard Delivery : 5-7 business days
-
Expedited Delivery : 2-3 business days
-
Same-day Delivery : 1 business day (available for select locations)
Please note that delivery times are estimates and may vary based on your location, courier delays, or unforeseen circumstances.
Shipping Rates
Shipping fees are calculated based on the weight, dimensions, and destination of your order. You will be able to view the total shipping cost before completing your purchase during checkout.
-
Free Delivery : We offer free delivery on orders over $100,000 GYD or $500 USD within 50 miles of all of our locations.
-
International Shipping: We do offer international shipping; rates will vary based on the destination. Duties and taxes may be applied upon delivery and are the responsibility of the customer.
International Orders
-
Customs and Duties: International orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer. Please check with your local customs office for details before making a purchase.
-
Delivery Times: International shipping times can vary greatly depending on the destination, typically ranging from 7-21 business days.
Delivery Delays
While we make every effort to ship your order on time, sometimes delays may occur due to factors beyond our control (e.g., weather, customs processing, or courier issues). If your order is delayed, we will notify you via email with an updated delivery estimate.
Missing or Damaged Items
- If your package is lost or damaged during transit, please contact our customer service team at 592 223 9666 within 3 days of receiving the notification of delivery.
- We may require photos of the damaged items to initiate a claim with the courier.
- We are not responsible for lost or stolen items after the package has been delivered. Please ensure that your shipping address is accurate and secure.
Address Changes
Once your order has been placed, we are unable to change the delivery address. Please double-check the shipping address before finalizing your order. If you notice an error, contact us immediately, and we will try to assist you if the order has not been shipped.
Returns and Exchanges
For information regarding returns and exchanges, please refer to our Return Policy page. We are committed to ensuring your satisfaction with every purchase.
Need Help?
If you have any questions or concerns regarding your delivery, please don't hesitate to reach out to our customer service team at 592-622-1061. We’re here to help!
Thank you again for choosing UNV Guyana. We appreciate your business and look forward to serving you!
